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Payment Information

Q: What kind of payment options do Nilufar.com.my accept?
Nilufar.com.my accepts a variety of payment options as below:

1. CREDIT CARD
Online payment via eGHL ( Visa or Mastercard )

If buyers do not have any credit cards, they can use the popular Internet Banking via eGHL of the following Malaysia banks:

2. Manual Bank Transfer

Step 1 :  Transfer the total amount to

Account Name : 
Account Number : 

Step 2 : Informs us once payment is done

Please send us a screenshot / scanned copy of your proof of payment to [email protected]. Please include the [Order Number] in your email. Once verified, we will send out the receipt to you.

 

Q: How secure is shopping with Nilufar.com.my  ?
We endeavor to make every transaction you make at Nilufar.com.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at  Nilufar.com.my .

 

Q: Do I need to join as a member before buying anything from Nilufar.com.my ?
Yes, you will need to register as a member to shop in our online store. Registering as a member allows the online store to remember your personal details and your payment information, so you do not have to type in those details every time you place an order.

 

Q: I have a user account with Nilufar.com.my , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.

 

Q: I have received a few emails from Nilufar.com.my . What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Nilufar.com.my  has received your orders and will process it as soon as possible.
Payment Received: This email confirms Nilufar.com.my  has received your payment and processed your order.
Order Shipped: This email confirms that Nilufar.com.my  has delivered/shipped the order to your shipping address.

 

Q: Can I return an item after it is delivered to me?
No. Please refer to the Refund Policy

 

Q: When I click on the button “Credit Card Payment with eGHL”, nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools -> Pop-Up Blocker -> Turn-Off Pop-Up Blocker.

 

Q: I came across the name eGHL in Nilufar.com.my , what is eGHL
Nilufar.com.my accepts online credit card payment using eGHL and it is a secure online system that offers our customers safe transaction over the internet. eGHL also uses 3D secure where extra authentication from the bank is required.

 

Q: How do I know if my payment has gone through?
When you submit your payment details, the eGHL payment service will request authorization from your Card Issuer and carry out any fraud screening checks on Nilufar.com.my . Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with Nilufar.com.my It will be sent by eGHL to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact [email protected]  and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

 

Q: Why my payment was declined?
This could be for many different reasons, however, eGHL is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

  • Some of the card/personal details entered does not match the information held by your Card Issuer
  • You do not have enough cleared funds on your card to cover the amount of the purchase
  • Your card has been reported as lost/stolen and been cancelled by your Card Issuer
  • Your card has or is due to expire and has been replaced by your Card Issuer
  • Your card has recently been replaced by your Card Issuer but not yet activated
  • Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
  • There may be a problem with your Card Issuer’s authorization system
  • You haven’t activated 3-D Secure (Verified by Visa and MasterCard Secure Code) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
If this means you are unable to pay by credit card or Online Banking through eGHL, please email us at [email protected]